Privacy Policy

Mt Gravatt Škoda is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Mt Gravatt Škoda manages personal information. It is structured as follows:

1. Personal information Mt Gravatt Škoda collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Mt Gravatt Škoda and complaints
10. Changes to Privacy Policy

1. Personal information Mt Gravatt Škoda collects

The main types of personal information Mt Gravatt Škoda collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Mt Gravatt Škoda such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Mt Gravatt Škoda's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Mt Gravatt Škoda's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Mt Gravatt Škoda's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Mt Gravatt Škoda.

Mt Gravatt Škoda collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Mt Gravatt Škoda keeps of telephone calls, or emails received, or messages sent to Mt Gravatt Škoda or posted on Mt Gravatt Škoda's pages on social media);
• Mt Gravatt Škoda's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Mt Gravatt Škoda collects personal information in connection with running its business directly from the individual concerned. On occasion Mt Gravatt Škoda may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Mt Gravatt Škoda stores personal information in electronic and paper form.

Mt Gravatt Škoda uses and discloses personal information as follows:

• to source vehicles and sell them to Mt Gravatt Škoda's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Mt Gravatt Škoda's customers and prospective customers;
• to obtain products, services or information from Mt Gravatt Škoda's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Mt Gravatt Škoda knows about them);
• to operate and manage Mt Gravatt Škoda's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Mt Gravatt Škoda. For example, Mt Gravatt Škoda may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Mt Gravatt Škoda also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Mt Gravatt Škoda uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Mt Gravatt Škoda uses in the operation of the computer program is browsing history on Mt Gravatt Škoda's websites, name, contact information, and other information you may input into Mt Gravatt Škoda's websites. The level of human oversight Mt Gravatt Škoda provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Mt Gravatt Škoda's staff.

4. Cookies

Mt Gravatt Škoda uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Mt Gravatt Škoda's web server. Mt Gravatt Škoda may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Mt Gravatt Škoda's platforms and those social media platforms. Mt Gravatt Škoda's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Mt Gravatt Škoda's website.

5. Links to other websites

Mt Gravatt Škoda's website may contain links to third party websites. Mt Gravatt Škoda does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Mt Gravatt Škoda and do not wish to receive these communications from Mt Gravatt Škoda in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Mt Gravatt Škoda.

7. Overseas transfers

Mt Gravatt Škoda's website/s are hosted in Australia. On occasion, a third party service provider Mt Gravatt Škoda engages or that Mt Gravatt Škoda is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Mt Gravatt Škoda holds about them by contacting Mt Gravatt Škoda during business hours on (07) 3434 1500 or via the contact page.

Mt Gravatt Škoda may require an individual making a request to verify their identity before processing their request.

Mt Gravatt Škoda will aim to respond to all requests promptly and within 30 days.

Mt Gravatt Škoda may refuse a request where permitted or required by law. Mt Gravatt Škoda will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Mt Gravatt Škoda and complaints

If you have any queries, concerns or complaints about how Mt Gravatt Škoda handles your personal information please contact Mt Gravatt Škoda during business hours on (07) 3434 1500 or via the contact page. Mt Gravatt Škoda may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Mt Gravatt Škoda can understand the nature of your concern. In most cases, Mt Gravatt Škoda will ask that you put your request in writing.

Mt Gravatt Škoda takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Mt Gravatt Škoda's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 3434 1500
• Mailing Address: 1398 Logan Rd, Mount Gravatt, QLD, 4122

10. Changes to Privacy Policy

Mt Gravatt Škoda may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.